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var(--support-border)}.support-faq-category-title{font-size:14px;font-weight:600;color:var(--support-text);margin:0}.support-faq-category-icon{width:20px;height:20px;color:var(--support-text-muted);transition:transform .2s ease}.support-faq-category.expanded .support-faq-category-icon{transform:rotate(180deg)}.support-faq-list{overflow:hidden;max-height:0;transition:max-height .3s ease}.support-faq-category.expanded .support-faq-list{max-height:2000px}.support-faq-item{border-bottom:1px solid var(--support-border)}.support-faq-question{display:flex;align-items:center;justify-content:space-between;padding:14px 0;cursor:pointer;font-size:13px;color:var(--support-text)}.support-faq-question:hover{color:var(--support-primary)}.support-faq-answer{padding:0 0 14px;font-size:13px;line-height:1.7;color:var(--support-text-muted);display:none}.support-faq-item.expanded .support-faq-answer{display:block}.support-faq-answer strong{color:var(--support-text)}.support-faq-contact{text-align:center;padding:24px 16px;margin-top:16px;background:var(--support-card);border-radius:12px}.support-faq-contact p{color:var(--support-text-muted);font-size:13px;margin:0 0 12px}.support-faq-contact-btn{padding:10px 20px;background:transparent;border:1px solid var(--support-border);border-radius:8px;color:var(--support-text);font-size:13px;font-weight:500;cursor:pointer;transition:all .15s ease}.support-faq-contact-btn:hover{background:var(--support-card-hover);border-color:var(--support-border-hover)}.support-conversation{display:flex;flex-direction:column;height:100%}.support-conversation-header{padding:12px 20px;border-bottom:1px solid var(--support-border)}.support-conversation-subject{font-size:14px;font-weight:500;color:var(--support-text);margin:0 0 4px}.support-conversation-meta{display:flex;align-items:center;gap:8px}.support-conversation-status{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:10px;font-size:11px;font-weight:500}.support-conversation-status.open{background:#22c55e26;color:#22c55e}.support-conversation-status.in_progress{background:#eab30826;color:#eab308}.support-conversation-status.waiting_user{background:#6b728026;color:#9ca3af}.support-conversation-status.resolved{background:#22c55e26;color:#22c55e}.support-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px}.support-message-date{text-align:center;font-size:11px;color:var(--support-text-faint);padding:8px 0}.support-message{display:flex;flex-direction:column;max-width:85%;animation:message-fade-in .2s ease}@keyframes message-fade-in{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.support-message.user{align-self:flex-end}.support-message.support{align-self:flex-start}.support-message-bubble{padding:12px 16px;border-radius:16px;font-size:14px;line-height:1.5;max-width:100%;word-wrap:break-word;word-break:break-word;overflow-wrap:break-word;white-space:pre-wrap}.support-message.user .support-message-bubble{background:var(--support-msg-user);color:#fff;border-bottom-right-radius:4px}.support-message.support .support-message-bubble{background:var(--support-msg-support);color:var(--support-text);border-bottom-left-radius:4px}.support-message-time{font-size:11px;color:var(--support-text-faint);margin-top:4px;padding:0 4px}.support-message.user .support-message-time{text-align:right}.support-message-attachments{display:flex;flex-direction:column;gap:8px;margin-top:8px}.support-message-attachment{display:block;text-decoration:none;color:inherit;border-radius:8px;overflow:hidden;transition:opacity .2s}.support-message-attachment:hover{opacity:.85}.support-message-attachment.is-image{max-width:200px}.support-attachment-image{border-radius:8px;overflow:hidden}.support-attachment-image img{display:block;width:100%;height:auto;max-height:200px;object-fit:cover}.support-attachment-file{display:flex;align-items:center;gap:10px;padding:10px 12px;background:#0003;border-radius:8px;border:1px solid rgba(255,255,255,.1)}.support-message.user .support-attachment-file{background:#ffffff26;border-color:#fff3}.support-attachment-icon{font-size:20px;flex-shrink:0}.support-attachment-info{display:flex;flex-direction:column;min-width:0}.support-attachment-name{font-size:12px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:140px;color:var(--support-text)}.support-attachment-size{font-size:10px;color:var(--support-text-muted)}.support-input-container{padding:16px 20px;border-top:1px solid var(--support-border);background:var(--support-bg)}.support-input-wrapper{display:flex;align-items:flex-end;gap:12px;background:var(--support-card);border:1px solid var(--support-border);border-radius:12px;padding:12px;transition:border-color .15s ease}.support-input-wrapper:focus-within{border-color:var(--support-primary)}.support-attach-btn{width:32px;height:32px;border-radius:8px;background:transparent;border:none;color:var(--support-text-muted);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s ease;flex-shrink:0}.support-attach-btn:hover{background:var(--support-card-hover);color:var(--support-text)}.support-input-textarea{flex:1;background:transparent;border:none;color:var(--support-text);font-size:14px;line-height:1.5;resize:none;min-height:24px;max-height:120px}.support-input-textarea::placeholder{color:var(--support-text-faint)}.support-input-textarea:focus{outline:none}.support-send-btn{width:32px;height:32px;border-radius:8px;background:var(--support-primary);border:none;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s ease;flex-shrink:0}.support-send-btn:hover:not(:disabled){background:var(--support-primary-hover)}.support-send-btn:disabled{opacity:.5;cursor:not-allowed}.support-new-ticket{padding:20px}.support-form-intro{text-align:center;margin-bottom:24px}.support-form-intro h3{font-size:18px;font-weight:600;color:var(--support-text);margin:0 0 8px}.support-form-intro p{font-size:14px;color:var(--support-text-muted);margin:0}.support-form-group{margin-bottom:20px}.support-form-label{display:block;font-size:13px;font-weight:500;color:var(--support-text);margin-bottom:8px}.support-form-label .required{color:#ef4444;margin-left:2px}.support-form-select{width:100%;padding:12px 40px 12px 16px;background:var(--support-card);border:1px solid var(--support-border);border-radius:10px;color:var(--support-text);font-size:14px;cursor:pointer;transition:all .15s ease;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='rgba(255,255,255,0.5)' stroke-width='2'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center}.support-form-select:focus{outline:none;border-color:var(--support-primary)}.support-form-input{width:100%;padding:12px 16px;background:var(--support-card);border:1px solid var(--support-border);border-radius:10px;color:var(--support-text);font-size:14px;transition:all .15s ease}.support-form-input::placeholder{color:var(--support-text-faint)}.support-form-input:focus{outline:none;border-color:var(--support-primary)}.support-form-textarea{width:100%;min-height:150px;padding:12px 16px;background:var(--support-card);border:1px solid var(--support-border);border-radius:10px;color:var(--support-text);font-size:14px;line-height:1.6;resize:vertical;transition:all .15s ease}.support-form-textarea::placeholder{color:var(--support-text-faint)}.support-form-textarea:focus{outline:none;border-color:var(--support-primary)}.support-file-upload{border:2px dashed var(--support-border);border-radius:10px;padding:24px;text-align:center;transition:all .15s ease;cursor:pointer}.support-file-upload:hover{border-color:var(--support-border-hover);background:var(--support-card)}.support-file-upload.drag-over{border-color:var(--support-primary);background:#6366f10d}.support-file-upload-icon{font-size:32px;margin-bottom:8px;opacity:.6}.support-file-upload-text{font-size:13px;color:var(--support-text-muted);margin:0 0 4px}.support-file-upload-hint{font-size:11px;color:var(--support-text-faint);margin:0}.support-file-list{margin-top:12px;display:flex;flex-direction:column;gap:8px}.support-file-item{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;background:var(--support-card);border-radius:8px}.support-file-item-info{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--support-text)}.support-file-item-remove{width:24px;height:24px;border-radius:6px;background:transparent;border:none;color:var(--support-text-muted);cursor:pointer;display:flex;align-items:center;justify-content:center}.support-file-item-remove:hover{background:#ef444426;color:#ef4444}.support-submit-btn{width:100%;padding:14px 20px;background:linear-gradient(135deg,var(--support-primary) 0%,var(--support-primary-hover) 100%);border:none;border-radius:12px;color:#fff;font-size:14px;font-weight:600;cursor:pointer;transition:all .15s ease;margin-top:8px}.support-submit-btn:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 20px #6366f14d}.support-submit-btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.support-skeleton{background:linear-gradient(90deg,var(--support-card) 25%,var(--support-card-hover) 50%,var(--support-card) 75%);background-size:200% 100%;animation:skeleton-shimmer 1.5s infinite;border-radius:8px}@keyframes skeleton-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.support-skeleton-ticket{height:72px;margin-bottom:8px}.support-skeleton-message{height:60px;margin-bottom:12px}.support-skeleton-message:nth-child(odd){width:70%}.support-skeleton-message:nth-child(2n){width:80%;margin-left:auto}.support-spinner{width:20px;height:20px;border:2px solid var(--support-border);border-top-color:var(--support-primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@media(max-width:768px){.support-panel{width:100%}.support-fab{width:48px;height:48px;bottom:16px;right:16px}.support-fab-icon{width:20px;height:20px}.support-actions-grid{grid-template-columns:repeat(2,1fr);gap:8px}.support-action-card{padding:16px 12px}.support-message{max-width:90%}}